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LFE Help Desk

We are Excited to Announce a New Help Desk!

In order to streamline communication and collaboration, the LFMWC Board has launched a Help Desk Ticket System.

Why a Ticket System?

First, a ticket system is far superior to email in driving the successful resolution of inquiries. An email can be lost in a stream of many, and if an email eventually needs to be forwarded to someone else for followup, critical information may be lost that was contained in earlier messages or previous threads. With a ticket system, all communication and information is stored in one place, within the ticket. So when the ticket is assigned to another person, nothing is lost – all the information goes with it.

Also, a ticket system helps with the resolution of tasks. Even with the best of intentions, some tasks may fall by the wayside, due to being buried in a sea of old emails and other new tasks. With a ticket system, a task never gets buried. It stays open and assigned to someone until it is resolved. This streamlines communications and makes it much more time efficient for everyone.

Which Help Desk?

We decided to use the Hesk Help Desk System for multiple reasons. It is an excellent program that is offered without cost. It is easy to use and features email response, which allows people unfamiliar with Help Desks to simply reply to their tickets via email. It also includes a knowledge base, which we will be rolling out as we get accustomed to the program.

After many hours of development, we are confident this new Help Desk will lead to increased Member satisfaction as it has been tailored fit to meet our water company needs. In addition, we have given a section of the ticket system to be used by our community’s ACC. You can check out the new Help Desk Ticket System here.

LFE Awarded the Very First FIREWISE Community Designation in Yuba County!

A big THANK YOU to the several LFE neighbors who participated in the steps necessary to help our subdivision be a safer place in the event of fire! How proud we are to have the distinction of being the first Firewise accredited community in Yuba County! Neighbors who participated will be awarded a yard sign showing their support towards the safety of our community.

The national Firewise USA® recognition program provides a collaborative framework to help neighbors in a geographic area get organized, find direction, and take action to increase the ignition resistance of their homes and community and to reduce wildfire risks at the local level. There are currently over 1500 Certified Firewise USA sites throughout the United States.

Firewise communities are those that have taken appropriate measures to become more resistant to wildfire structural damage.

If you live in LFE and haven’t yet had your Firewise assessment, please take time to sign up here. Experts trained on fire mitigation will help with tailored advice for you and your residence – at absolutely no cost.

What’s more, several insurance companies including the California Fair Plan currently give homeowners insurance discounts to homeowners whose homes reside in Firewise Communities. Download the Certificate to present to your insurer here.

FireWise: Have Experts help you prepare for the next wildfire!

Experts trained on fire mitigation are here to help with tailored advice just for you and your residence, at no cost to you! Owners of undeveloped lots are also welcome to attend!

Listen to the FireWise Introductory Presentation by Allison Thomson, Executive Director of Yuba Firesafe Council, to learn how you would benefit from this state and countywide assistance. This Zoom Meeting was held January 26th @ 6pm. Listening to the Zoom introductory presentation will cut the duration of your home visit by half!!

Schedule your free home visit with Fire Mitigation Advisor, Gary B. Fildes, Registered Forester and Arborist, along his team and receive a personalized Plan of Action. No obligations of any kind!

Zoom Presentation
was held January 26 @ 6pm

Click here to listen!
Passcode: L6d+#BK4

Urgent – Conserve Water NOW

20 Ways to Save Water NOW

As you may have heard, several wells in our immediate community have recently run dry due to the prolonged drought we have endured this year, including wells that have never run dry before.  Therefore, it is critical that we pull together as a community and immediately conserve as much water as possible through December.  How can we do this? Here are 21 ways, listed mostly by importance.

1. MOST IMPORTANT: Reduce Yard Irrigation

Or if possible shut off all irrigation completely and hand water distressed plants instead. Yard irrigation uses up more water than any other household use, so this step alone will be more helpful than all other steps listed below.

2. Don’t water your walkways or driveways

Position your sprinklers so that water lands only your lawn or garden, not in areas where it does no good. Also, avoid watering on windy days when much of your water may be carried off to the streets and sidewalks. Please keep in mind that LFMWC has a fiduciary duty to impose fines on those who repeatedly waste water in this manner.

3. Use a broom to clean driveways, sidewalks and steps

Using a hose wastes hundreds of gallons of water.

4. Check your toilet for leaks 

Easy tip: Put a few drops of food coloring into the tank. If, without flushing, the coloring begins to appear in the toilet bowl, you have a leak that may be wasting more than 100 gallons of water a day.

5. Check for leaks in pipes, hoses, faucets, and couplings

Leaks outside the house are easier to ignore since they since they don’t mess up the floor or keep you awake at night. However, they can be even more wasteful than inside water leaks especially when they occur on your main water line. Even a small drip can waste 50 or more gallons of water a day.

6. Install water-saving shower heads or flow restrictors

Your hardware or plumbing supply store stocks inexpensive shower heads or flow restrictors that will cut your shower flow to about three gallons a minute instead of five to ten. They are easy to install, and your showers will still be cleansing and refreshing.

7. Take shorter showers

A typical shower uses five to ten gallons of water a minute. Limit your showers to the time it takes to soap up, wash down and rise off.

8. Conserve cold tap water for other uses

While waiting for hot water from the tap, fill a bucket and then use the water for drinking, cooking, or to irrigate plants.

9. Put a plastic bottle in your toilet tank

Put an inch or two of sand or pebbles inside a one liter bottle to weigh it down. Fill the rest of the bottle with water and put it in your toilet tank, safely away from the operating mechanism. In an average home, the bottle may save five gallons or more of water every day without harming the efficiency of the toilet.

10. If you wash dishes by hand, don’t leave the water running for rinsing

If you have two sinks, fill one with rinse water. If you have only one sink, first gather all your washed dishes in a dish rack, then rinse them quickly with a spray device or a pan of water.

11. Turn off the water while shaving or brushing your teeth

Before brushing, wet your brush and fill a glass for rinsing your mouth. When shaving, fill the bottom of the sink with a few inches of warm water in which to rinse your razor.

12. Use your automatic dishwasher or washing machine for full loads only

Every time you run your dishwasher, you use about 25 gallons of water. The typical washering machine uses 30 to 35 gallons per cycle.

13. Don’t let the faucet run while you clean vegetables

Rinse your vegetables instead in a bowl, tub or sink full of clean water.

14. Water your lawn only when it really needs it

Watering on a regular schedule doesn’t allow for cool spells or rainfall which reduce the need for watering. Step on some grass. If it springs back up when you move your foot, it doesn’t need water.

15. Stop using your toilet as an ashtray or wastebasket

Every cigarette butt or tissue you flush away also flushes away five to seven gallons of water.

16. Water during the cool parts of the day

If you must water, do so early or very late in the day so as to prevent as much evaporation as possible.

17. Put a layer of mulch around trees and plants.

Mulch slows the evaporation of moisture and protects your plants from cold spells.

18. Install an automatic shutoff sprayer on the end of your hose

This will prevent water from flowing when you are watering from area to area.

19. Discourage children from playing with the hose and sprinklers

Children love to play under a hose or sprinkler on a hot day. Unfortunately, this practice is extremely wasteful of precious water and should be discouraged especially when we are facing drought conditions.

20. Take a soak in the tub

A partially filled tub uses less water than all but the shortest showers, and can be very relaxing too!

Welcome to Our New Site!

This new website, still under construction, shares information on Lake Francis Estates & Lake Francis Mutual Water Company located in Dobbins, California. Please be patient as the work is being done by volunteers. Property owners or those in escrow with a property in the subdivision may gain full access to the site by registering here. If you have any questions not answered here on this site, or need assistance creating an account, please do not hesitate to contact us. Thank you for visiting!